Exterior of a Citizens Bank Wealth Center (background)

Cineplex Digital Media was looking for a responsive solution to support hardware break & fix challenges within their client spaces.


About the Project

DAVACO's team presented our ServiceDemand Software to manage the in-bound process and developed an aligned scope of work to ensure our teams responded within pre-determined service level times for each need.

End-to-End Turnkey Solutions

  • Warehouse and inventory management of approximately 100 part numbers across a range of components (e.g. monitors, media engines, mounting brackets, cables, accessories, etc.).
  • Configuration and activation of media engines by installation site and interior location.
  • Kitting of store specific bill of materials, consolidation, and shipment to the installation site.
  • Transportation of equipment to store site synchronized with installation team.
  • Equipment installations including media engine swaps.
  • Testing and verification of installation to ensure compliance across all locations.
Exterior of a Citizens Bank Wealth Center
A digital menu and self-service order kiosk at a McDonald's restaurant.

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